Quality Policy

Our target: to fully satisfy you and to continue to offer a personalised, innovative service adapted to your expectations. We are writing the future together, so we are building the foundations of a lasting relationship.

Our quality policy is based on three pillars:

Satisfying our customers at all times

The analysis of customer satisfaction is key in our approach. We are committed to listening to our customers to provide and develop products and services that meet their current and future needs, whilst complying with normative, regulatory and contractual requirements.

Sustaining the deployment of quality in the processes

In a continuous effort to improve our services and to contribute to the financial performance of the company, we pursue Quality at the heart of your processes.

Continuously improving our operational efficiency

All our employees contribute to the development of the organisation. They are involved in identifying risks, opportunities for improvement, and problem solving.
The implementation of our digitalisation tools will allow us to increase our performance and interactions with our customers.

Our Quality approach is also part of a commitment to sustainability and continuous improvement in line with the development of the ISO9001 and EN9120 standards.
This is done with the constant concern to respond to environmental issues, particularly through compliance with legal, regulatory and other requirements to which we abide by.
The involvement of all employees with regards to these commitments, and the associated targets, is a key component of our competitiveness to ensure our success and guarantee the sustainability of the Company.
LOGITRADE’s management team is committed to applying, enforcing and continuously improving our Quality system in the various activities in accordance with our Quality Manual.

Certifications

LOGITRADE is also a signatory of the Charter for Inter Company Relationships integrating 10 Commitments for Responsible Purchasing Contributing factor in:

  • Listening to your expectations and constraints
  • Being reactive to our customers’ demands
  • Complying with applicable regulatory requirements
  • Monitoring and improving the quality of our services
  • Monitoring the performance of our suppliers
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